{"id":2312,"date":"2019-02-06T19:09:28","date_gmt":"2019-02-06T19:09:28","guid":{"rendered":"https:\/\/onpointlegalleads.com\/?p=2312"},"modified":"2024-11-25T20:07:58","modified_gmt":"2024-11-25T20:07:58","slug":"how-to-convert-more-leads-building-rapport-and-overcoming-objections","status":"publish","type":"post","link":"https:\/\/onpointlegalleads.com\/personal-injury-leads\/how-to-convert-more-leads-building-rapport-and-overcoming-objections\/","title":{"rendered":"How To Convert More Leads: Building Rapport And Overcoming Objections"},"content":{"rendered":"[vc_row][vc_column][vc_column_text]We can help you convert more <a href=\"https:\/\/onpointlegalleads.com\/personal-injury-leads\/\">personal injury leads<\/a> and even leads from other industries.<\/p>\n<p>Although this article is geared towards attorneys pursuing personal injury leads for sale, salesman of all professions could benefit from the tenants within.<\/p>\n<p>Significantly, this information originates from over thirty years of sales and marketing research, application, and experience.<\/p>\n<p>What you will uncover is advice discussing the following four main topics:<\/p>\n<p>\u2022 Building rapport.<br \/>\n\u2022 Overcoming objections.<br \/>\n\u2022 Taking control by asking the right questions.<br \/>\n\u2022 Closing the deal.<\/p>\n<p>Now, obviously attorneys are engaged in the practice of law. Yet, when growing their practice they need to understand certain aspects dealing with the business of law.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-large wp-image-2317 aligncenter\" src=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/law-firm-converting-personal-injury-leads-1024x683.jpg\" alt=\"convert-personal-injury-leads\" width=\"600\" height=\"400\" srcset=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/law-firm-converting-personal-injury-leads-1024x683.jpg 1024w, https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/law-firm-converting-personal-injury-leads-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>So, when lawyers pursue prospective personal injury claimants \u2013 or when salespeople pursue prospective clients in other industries &#8211; they can greatly benefit by engaging in the two phases inherent in every successful business: marketing and sales.<\/p>\n<p>Significantly, it\u2019s the latter part (sales) that many consultants believe is most lacking within many law firms. Odds are it may be lacking in yours too. And that is what we will aim to improve.<\/p>\n<p>One important note is the use of the word \u201cmore\u201d in the title. The reason that word is included is because leads \u2013 whether personal injury leads, auto accident leads, workers compensation leads, social security disability leads, or any other type of leads \u2013 must include people that qualify.<\/p>\n<p>Otherwise you will have convert zero leads to convert.<\/p>\n<p>So, with that universal premise, we will focus on strategies personal injury attorneys can use to measurably improve conversions of auto accident and personal injury leads.<\/p>\n<p>But as mentioned, this information can be adjusted to fit other industries, including health, finance, telecommunications, etc.<\/p>\n<p>Indeed, if you are not an attorney, this should still serve as a road map if you are interested in increasing your client base from in-house or third-party lead generation companies.<\/p>\n<ol style=\"list-style-type: upper-roman;\">\n<li>\n<h2><strong><strong>Build Rapport: How to Get the Prospective Personal Injury Claimant or Client to Like You<br \/>\n<\/strong><\/strong><\/h2>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\u00a0<img decoding=\"async\" class=\"size-large wp-image-2318\" style=\"font-family: inherit; font-size: inherit;\" src=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/lawyer-building-rapport-injury-claimant-1024x683.jpg\" alt=\"\" width=\"600\" height=\"400\" srcset=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/lawyer-building-rapport-injury-claimant-1024x683.jpg 1024w, https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/lawyer-building-rapport-injury-claimant-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Want to build rapport with your prospects? Get them to like you by showing genuine interest in them and how you can solve their problems.Before covering the sales scripts that you can use, it is important that your prospective client likes you as a person. Because buying is an emotional process even when categorized as a business decision.<\/p>\n<p>Simply, people buy from people they like.\u00a0 And they like people they\u00a0 trust.<\/p>\n<p><a href=\"https:\/\/www.hubspot.com\/sales\/how-to-win-friends-and-influence-people-summary\">According to Dale Carnegie\u2019s famous book<\/a>, you must be a good listener. That\u2019s the real key. Get them talking about themselves and the relevant qualifiers. This is your first opportunity to build rapport, and rapport is one of the most important factors in sales.<\/p>\n<p>Simply put, people buy from people they like, and people like those who they relate. And, they especially like people who are<\/p>\n<ul>\n<li>compassionate,<\/li>\n<li>empathetic, and<\/li>\n<li>can solve their problems.<\/li>\n<\/ul>\n<p>So, how can you build rapport?\u00a0 Find common ground.<\/p>\n<p>For example, are either you or the claimant married, have a family, share a hobby, have a favorite team, etc.? You can also consider potential positive results that you hope to achieve with their case that have been achieved with another <em>similar<\/em> case (without violating rules of confidentiality, of course), which could work well when similar fact patterns exist.<\/p>\n<p>But you must be genuine about this.\u00a0 If you\u2019re note, it likely will show and your credibility will be destroyed.<\/p>\n<p>So, when building rapport, consider one more quote from Dale Carnegie: \u201cYou can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.\u201d<\/p>\n<p>This typically is achieved by asking questions about the prospects life, well-being, hobbies, interests, etc.\u00a0 Review Section V below for ideas about what questions you could ask.<\/p>\n<p>Always remember to develop a personal relationship with prospective and current clients.\u00a0 Often, it results in referrals rather than just one client.<\/p>\n<p>For more books on building rapport, consider these sources:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.callcentrehelper.com\/top-tips-for-building-rapport-on-the-telephone-2646.htm\">Top Tips For Building Rapport On The Telephone<\/a><\/li>\n<li><a href=\"https:\/\/www.rainsalestraining.com\/blog\/build-rapport-in-sales-and-connect-with-people\">7 Ways To Build Rapport In Sales And Connect With People<\/a><\/li>\n<li><a href=\"https:\/\/www.mindtools.com\/pages\/article\/building-rapport.htm\">Building Rapport \u2013 Establishing Two-Way Connections<\/a><\/li>\n<li><a href=\"https:\/\/www.amazon.com\/Its-Not-All-About-Techniques-ebook\/dp\/B0060YIBLK\/ref=sr_1_2?s=books&amp;ie=UTF8&amp;qid=1549376490&amp;sr=1-2&amp;keywords=building+rapport\">It\u2019s Not All About Me: The Top Ten Techniques For Building Rapport With Anyone<\/a><\/li>\n<li><a style=\"font-family: inherit; font-size: inherit;\" href=\"https:\/\/www.bluleadz.com\/blog\/how-to-build-rapport-with-your-prospects-on-sales-calls\">How To Build Rapport With Your Prospects On Sales Calls\u00a0<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>\n<h3><strong><strong>How to Introduce Awards and Accomplishments Without Sounding Like You\u2019re Bragging<\/strong><\/strong><\/h3>\n<table style=\"border-collapse: collapse; width: 100%; height: 96px;\" border=\"1\">\n<tbody>\n<tr style=\"height: 96px;\">\n<td style=\"width: 100%; height: 96px;\">\u00a0<img decoding=\"async\" class=\"alignnone size-large wp-image-2319\" src=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/lawyers-awards-accomplishments-1024x684.jpg\" alt=\"award-winning-accident-injury-lawyers\" width=\"600\" height=\"401\" srcset=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/lawyers-awards-accomplishments-1024x684.jpg 1024w, https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/lawyers-awards-accomplishments-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>There is a very simple and important philosophical approach to discussing your law firm\u2019s accomplishments.If you mention your awards and accomplishments without following up with a statement connecting how you can use that as leverage to assist with their claim, then all the prospect may hear is how great you think you are.<\/p>\n<p>After all, sometimes bragging is just that, and when not expressly and specifically linked to how your accomplishments translate into helping them, there could be a disconnect between how great your firm is and how that helps solve their problem.<\/p>\n<p>An example of how to connect achievements, like positive verdicts and settlement negotiations, is to simply state that you\u2019ve worked on similar cases that resulted in those specific positive outcomes, and that you and your firm now are perfectly positioned to achieve the same for them.<\/p>\n<p>It sounds easy, but listen closely to some intake sessions and see if you hear your intake personnel mention how the representing attorney won the Greatest Lawyer of the Century Award followed by how that same attorney aims to apply the same level of expert experience, attention to detail, hard-nosed negotiation tactics, and tough-minded arguments to their case.<\/p>\n<p>Ultimately, those two aspects need to connected in the same breath, or risk losing the prospect to someone who will make that connection for them.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>\n<h3><strong><strong>Get the Prospective Claimant in the Right Frame of Mind<br \/>\n<\/strong><\/strong><\/h3>\n<table style=\"border-collapse: collapse; width: 100%; height: 24px;\" border=\"1\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 100%; height: 24px;\">\u00a0<a style=\"font-family: inherit; font-size: inherit;\" href=\"https:\/\/www.ziglar.com\/\">Zig Ziglar<\/a><span style=\"font-family: inherit; font-size: inherit;\">, the world-renown top performing salesman, motivational speaker, and best-selling author, was one of the most frequently quoted sales experts in the country.\u00a0<\/span>Although he passed away in November 2012, many sales representatives continue to study his sales and marketing techniques.<\/p>\n<p>One of his tenants was the importance of getting the prospective client in a positive frame of mind.<\/p>\n<p>His sales philosophy often centered around the buyer\u2019s emotions, how the seller\u2019s energy must enthusiastic, and how well the two worked within a successful a purchasing cycle.<\/p>\n<p>My three favorite quotes from Zig Ziglar on this subject are:<\/p>\n<ul>\n<li>\u201cPeople don\u2019t buy for logical reasons. They buy for emotional reasons.\u201d<\/li>\n<li>\u201cFor every sale you miss because you\u2019re too enthusiastic, you will miss a hundred because you\u2019re not enthusiastic enough.\u201d<\/li>\n<li>\u201cStop selling. Start helping.\u201d<\/li>\n<\/ul>\n<p>These three quotes sum up the importance of positioning your message that says your perspective centers around understanding your client\u2019s problems, that you want to help solve them, you appreciate and empathize with the difficult pain or stress they are going through, and that your firm has the energy, passion, experience, and zeal to get them the compensation they deserve.<\/p>\n<p>You can also check out these books for more about Zig Ziglar, Brian Tracy, and other well-known sales trainers and techniques:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.ziglar.com\/online-store\/books\/\">Ziglar, Inc.<\/a><\/li>\n<li><a href=\"https:\/\/www.inc.com\/geoffrey-james\/top-10-sales-books-of-all-time.html\">Top 10 Sales Books Of All Time<\/a><\/li>\n<li><a href=\"https:\/\/www.briantracy.com\/books\/\">Brian Tracy Books<\/a><\/li>\n<li><a href=\"http:\/\/www.amazon.com\/How-Win-Friends-Influence-People\/dp\/0671027034\/ref=sr_1_2?s=books&amp;ie=UTF8&amp;qid=1448861632&amp;sr=1-2&amp;keywords=sales+books&amp;\">How To Win Friends And Influence People<\/a><\/li>\n<li><a style=\"font-family: inherit; font-size: inherit;\" href=\"http:\/\/www.amazon.com\/Sales-Bible-Ultimate-Resource-Revised\/dp\/0471456292\/ref=sr_1_52?s=books&amp;ie=UTF8&amp;qid=1448871605&amp;sr=1-52&amp;keywords=sales+books&amp;\">The Sales Bible: The Ultimate Sales Resource<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><\/h3>\n<\/li>\n<li>\n<h3><strong>How to Persuade and Influence the Prospect: Bullet Points Scripts<\/strong><\/h3>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-2321\" src=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/persuading-personal-injury-leads-1024x683.jpg\" alt=\"attorney-using-experience-to-influence\" width=\"600\" height=\"400\" srcset=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/persuading-personal-injury-leads-1024x683.jpg 1024w, https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/persuading-personal-injury-leads-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Below are ideas that <a href=\"https:\/\/onpointlegalleads.com\/personal-injury-leads\/\">attorneys generating legal leads of personal injury claimants<\/a> may consider when attempting to convert them to clients.<u><br \/>\n<\/u><\/p>\n<ul>\n<li>Insurance companies are in the business of collecting premiums, not paying them.<\/li>\n<li>We\u2019re here to help, and we are available to answer any of your questions at no obligation.<\/li>\n<li>Time is limited because every day you don\u2019t hire someone to help, the value of your claim decreases. This is because evidence gets lost, people\u2019s memories of the accident fades, and insurance companies often rely on this premise.\u00a0 Whether you think that applies to you or not, it\u2019s a general rule or guideline that insurance companies still rely upon and likely will apply to your claim.<\/li>\n<li>Don\u2019t let the insurance companies take advantage of you. When it comes to negotiating with insurance companies, I strongly recommend you hire an attorney, whether it be us or another firm.\u00a0 \u00a0Here\u2019s some reasons why from the Insurance Research Counsil\u2026\n<ul>\n<li>85% of all money paid out by insurance companies for bodily injury claims goes to clients who hired an attorney.<\/li>\n<li>People represented by an attorney often result in 2 to 3 times higher settlement compared to when they don\u2019t hire an attorney.<\/li>\n<li>Settlements for injury victims have been 40% higher with an attorney than without.<\/li>\n<\/ul>\n<\/li>\n<li>For years, the focus of our attorneys has been working with clients to get the compensation they deserve.\n<ul>\n<li>We will work hard to get that compensation as quickly as possible and keep you posted on the progress we make.<\/li>\n<li>As experienced auto accident injury attorneys, we are positioned to maximize the value of your settlement.<\/li>\n<li>So, how much compensation do you think you deserve? [This is a great question!]<\/li>\n<\/ul>\n<\/li>\n<li>Often, it comes down to one word: \u00a0 We have a track record of getting the most compensation available from insurance companies based upon hard-nosed negotiations and successful court room experience.\u00a0 And the insurance companies know of our success.\u00a0 Don\u2019t let the insurance companies take advantage of you.\u00a0 Rather, take advantage of what we can do for you, which is getting the most from your claim.<\/li>\n<li>We\u2019re so confident that you will be happy with our service that if, after the first 30 days you are not happy with what we are doing, then we will return your file.<\/li>\n<li>As attorneys, we don\u2019t just work on getting the highest settlement amount. We also have years of experience negotiating with health providers, which often saves thousands of dollars.\n<ul>\n<li>You have to understand that there are competing interests with health providers &#8211; like medical doctors, specialists, and chiropractors \u2013 as well as insurance companies.. As auto accident attorneys, we can get you through this without having to juggle these competing forces that can cause stress and delay.<\/li>\n<\/ul>\n<\/li>\n<li>We can also properly negotiate for pain and suffering when it applies.<\/li>\n<li>We are a boutique<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][or another description][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]law firm that can provide you with personal attention in a timely manner to push your claim through the settlement process faster than larger firms. If you\u2019re interested in a timely settlement to your claim, I believe we can truly assist you.\u00a0 Like I mentioned, whatever you do make sure you hire someone who focuses on auto accident injury cases.\u00a0 I\u2019d love to help you, this is our area of focus, and there\u2019s nothing out of pocket.\u00a0 If you have any other questions, I\u2019m always here to answer them.\u00a0 And if you\u2019d like to review our contingency agreement then it will only take a few minutes once you\u2019re in front of your computer. \u00a0Do you have a moment to do that now?<\/p>\n<ul>\n<li>\n<h3><strong><strong>How to Gain Control of the Conversation: Ask the Right Questions<br \/>\n<\/strong><\/strong><\/h3>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-2314\" src=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/ask-legal-leads-questions-1024x767.jpg\" alt=\"ask-questions-to-convert-personal-injury-leads-for-sale\" width=\"600\" height=\"449\" srcset=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/ask-legal-leads-questions-1024x767.jpg 1024w, https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/ask-legal-leads-questions-300x225.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Once you\u2019ve handled an objection or provided information to the prospective claimant, it helps to move the conversation along.<\/p>\n<p>In other words, you need to regain control of the sales call.<\/p>\n<p>Typically, you can do this by asking questions.\u00a0 Then you can lead them to the final question, which is asking them to sign the contingency agreement.<\/p>\n<p>Below are some standard questions that help get the person talking, assist with learning about who they are, learn about their accident injury, and increase opportunities to build rapport.<\/p>\n<ul>\n<li>Who else is involved in this decision to hire an attorney? Are they available now since time is of the essence?<\/li>\n<li>What are the most important issues you want to ensure is handled when negotiating with the insurance company, medical treatment, medical providers, doctors, etc.?<\/li>\n<li>What part of town do you live?<\/li>\n<li>Have you lived there long?<\/li>\n<li>I heard it\u2019s nice\/warm\/cold there\/has lot\u2019s of things to do there\u2026does it deserve the hype?<\/li>\n<li>What do you do for a living? Why did you decide to work in that field?<\/li>\n<li>How long have you done that kind of work? What do you like best about it?<\/li>\n<li>Have you always wanted to work in that field?<\/li>\n<li>Anything special that is going on in your industry these days? How have things changed in your industry?<\/li>\n<li>What company do you work for? What\u2019s it like working for them?\u00a0 How long have you worked there?<\/li>\n<li>My [niece, friend, son, grandchild] wants to become a [profession]. Do you have any words of advice?<\/li>\n<li>Do you have any special training or certification that is required for that field?<\/li>\n<li>Tell them, if they don\u2019t mind, that you\u2019d like to check out their social media account since the insurance company might do the same. Then ask questions about their likes, shares, posts, pictures, etc.<\/li>\n<li>Where were you born\/originally from? Do you ever go back there to visit family or friends?<\/li>\n<li>What do you do when you\u2019re not working? Do you have any hobbies or interests when you\u2019re not working or with your family?<\/li>\n<\/ul>\n<p>Below are questions specific to a prospective claimant\u2019s accident injury situation that you likely already ask.<\/p>\n<ul>\n<li>How much do you think you deserve in compensation?<\/li>\n<li>What do you envision as being the best case outcome with a settlement and handling your injury claim?<\/li>\n<li>If you don\u2019t get what you think is a fair settlement, how would that effect you and your financial situation?<\/li>\n<li>What are your expectations with the timing and amount of a settlement?<\/li>\n<li>Is this your first accident?<\/li>\n<li>How long have you been with your insurance company?<\/li>\n<li>How much money do you think you\u2019ve spent in monthly premiums with your insurance company?<\/li>\n<li>Have you ever negotiated with an insurance company for medical bills, lost wages, pain and suffering (when and if it applies), or with health care providers?<\/li>\n<li>Have you ever worked with a personal injury law firm? If so, what firm?<\/li>\n<li>Have you ever been injured due to someone else\u2019s negligence?<\/li>\n<li>Have you filed a claim with your insurance company yet?<\/li>\n<li>What condition is your car in after your wreck?<\/li>\n<li>Was anyone in the car with you?<\/li>\n<li>Did you take pictures of the accident scene, your car, the liable party\u2019s car?<\/li>\n<li>Did you get witness statements?<\/li>\n<li>What is the current diagnosis from your doctor or chiropractor?<\/li>\n<li>Have you lost any time at work from your accident injury?<\/li>\n<\/ul>\n<p>If you\u2019re interested in more content dealing with questions that open conversations with prospects, consider the sources below.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.business2community.com\/sales-management\/25-powerful-open-ended-questions-boost-sales-02016506\">25 Powerful Open-Ended Questions To Boost Sales<\/a><\/li>\n<li><a href=\"https:\/\/blog.hubspot.com\/service\/rapport-building-questions\">68 Memorable Questions For Establishing And Building Rapport With Customers<\/a><\/li>\n<li><a href=\"https:\/\/www.rainsalestraining.com\/blog\/21-powerful-open-ended-sales-questions\">21 Powerful, Open-Ended Sales Questions<\/a><\/li>\n<li><a href=\"https:\/\/dovetail.com\/customer-research\/best-open-ended-sales-questions\/\">Top 30 Open-Ended Questions<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><\/h3>\n<\/li>\n<li>\n<h3><strong><strong>How to Keep the Client on Your Side: Overcoming Objections<br \/>\n<\/strong><\/strong><\/h3>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-2315\" src=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/attorney-handling-objections-1024x683.jpg\" alt=\"personal-injury-attorney-handling-objections\" width=\"600\" height=\"400\" srcset=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/attorney-handling-objections-1024x683.jpg 1024w, https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/attorney-handling-objections-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Overcoming objections is one of the most important strategies you should attempt to master.<\/p>\n<p>Especially when pursuing <a href=\"https:\/\/onpointlegalleads.com\/personal-injury-leads\/\">personal injury leads for sale<\/a>.<\/p>\n<p>Below are some sample objections and ideas on how you may consider handling them.<\/p>\n<ol style=\"list-style-type: upper-alpha;\">\n<li>Objection: Before covering these objections, it would be helpful to cover one well-known sales technique that may be used when dealing with questions or concerns raised by prospective claimants. It\u2019s the \u201cFeel, Felt, Found\u201d technique.<br \/>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\n<ol style=\"list-style-type: lower-roman;\">\n<li>Whatever the issue, usually you can link their concern with how your firm has solved the same problem for other clients. It goes like this: \u201cI understand how you <em>feel<\/em>. Other clients have <em>felt<\/em> the same way. And here\u2019s what they <em>found<\/em>.\u201d Then delve into how your firm turned the problem into an opportunity, or how your firm pushed through a similar obstacle, or how that obstacle is a common issue that your firm handles all the time with a high percentage of success.<\/li>\n<li>Remember, once you\u2019ve handled the objection, follow it with a question to regain control of the conversation.\u00a0 Then consider asking them if they have a moment to review the contingency agreement over the phone and in front of their computer.<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>Objection: Why should I give you a third of my money if can do this myself?<br \/>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\n<ol style=\"list-style-type: lower-roman;\">\n<li>The insurance companies did their own research and found out that they pay up to 3 times more when claimants are represented by an attorney. Now Mr. Smith, I\u2019m not saying I\u2019m better or even more special than you. All I\u2019m telling you is that insurance companies realize that I\u2019m a lawyer and I can sue them and drive their litigation costs up if they do not play fair. It\u2019s about leverage, like any negotiation. \u00a0I know that isn\u2019t fair either, but our track record of success in and out of the courtroom is the leverage we have in our favor.\u00a0 And we will use it in your favor.\u00a0 Whatever you do, hire an attorney, whether us or another firm.\u00a0 But we\u2019d love to have your business and work hard for the compensation you deserve. How much do you think you are owed?<\/li>\n<li>Smith, insurance companies are in the business of collecting premiums not paying out. How long have you been with your insurance company? How much do you think you\u2019ve paid them?\u00a0 Well, it\u2019s time they paid you and we can help.\u00a0 We don\u2019t ask for anything out of pocket, so if you\u2019d like to move forward and let our knowledge and leverage work towards getting as large and fast a settlement as possible, I\u2019d be happy to at least review the contingency agreement and answer any other questions.<\/li>\n<li>Smith, I know exactly where you are coming from. I used to think that if my toilet broke I could repair it better than anyone else. Unfortunately, my ego was bigger than my plumbing skills. What I found was it cost me more money every time my hands touched the broken toilet, and in one instance I had water shooting everywhere. Now I call a plumber immediately.\u00a0 The bottom line is this: Don\u2019t be like me as a not-so-great-plumber with your wreck because it could turn out very bad.<\/li>\n<li>FEEL| FELT| FOUND.:\u00a0 I understand how you FEEL.\u00a0 A lot of our clients have FELT the same way.\u00a0 And here\u2019s what they FOUND.\u00a0 Dealing with the insurance companies who collect rather than pay can be time consuming and stressful.\u00a0 [insert sales pitch here, you can use it in most objections as a prelude].<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>Objection: Well I just want to think about it because I do not have to do anything for a while.<br \/>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\n<ol style=\"list-style-type: lower-roman;\">\n<li>[Insert feel, felt, found]. The insurance company is already working towards devaluing your case, Mr. Smith. \u00a0And the longer you wait to hire someone, the bigger hole you are digging yourself.\u00a0 And if you\u2019ve been injured in an accident, you deserve the best attention. Here is what I suggest:\u00a0 At the end of the day I won\u2019t be offended if you don\u2019t hire me &#8211; although I would love to represent you . . . but at the end the day I would strongly recommend hiring a lawyer and not pursuing this yourself, since we\u2019ve seen and heard of all the horror stories of people with unpaid medical bills and lost wages.<\/li>\n<li>Waiting on pursuing your case \u2013 even after 1-7 days \u2013 is too long.\u00a0 But if you have, we can help build your case value back up.\u00a0 Understand that once you\u2019ve reported your accident to your insurance company, they can start building a case against you immediately.\u00a0 If you hire us today, we will start working on your case today.\u00a0 If you have just a few minutes, I can tell you about how we can negotiate your medical bills down, get the most from your insurance company, prevent unneeded stress, and ensure your covered.\u00a0 Is this your first accident?\u00a0 Have you ever negotiated a settlement with your insurance provider, tried to obtain funds for lost wages and pain and suffering when it applies, or negotiated your medical bills with health providers?<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>Objection: Well I don\u2019t even have health insurance to pay for any of my doctor bills from the hospital, and no one will see me.<br \/>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\n<ol style=\"list-style-type: lower-roman;\">\n<li>Smith, we work with doctors (orthos, neuros, and other types of specialists that can give you the treatment not only that you need but that you deserve.)<\/li>\n<li>PRACTICE TIP:\u00a0 We have an attorney who works with a few medical lien companies and he can help get your clients the treatment they need. \u00a0He can do this in most states, except about 9, and we can discuss that if it is an issue.<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>Objection: Well, I\u2019m sore, but I\u2019ll just play it out and go to the doctor in a few weeks if I\u2019m still hurting.<br \/>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\n<ol style=\"list-style-type: lower-roman;\">\n<li>Mr. Smith, taking a while to seek treatment as well as gaps in treatment are the two fastest ways to devalue a case. After all, how can you say you hurt yourself in the wreck 3-4 weeks prior and that you didn\u2019t fall mowing your lawn or tripping over some steps. \u00a0The point, Mr. Smith, is that the law places the burden on us to prove that your injuries were sustained from this accident and the insurance companies have run great propaganda campaigns to the masses suggesting that people are always faking injuries just to make a buck. We need to do everything we can to protect you and your potential settlement from being undermined by these guys. It\u2019s like a good neighbor always being there with their hand out until it\u2019s their time to do the right thing.\u00a0 And those people that wait typically find that the proof they need is gone or not helpful.\u00a0 Ultimately, waiting is the worse thing you can do.<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>Objection: Well it\u2019s my insurance company. The other guy didn\u2019t have any insurance and I\u2019ve been with mine for 20 years without any claims.<br \/>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\n<ol style=\"list-style-type: lower-roman;\">\n<li>Mr. Smith, the insurance company &#8211; whether it\u2019s the other guys or yours &#8211; is in the business of collecting money from its policy holders and hanging on to every penny that they can for their shareholders.\u00a0 Listen, can I give you a couple other attorneys to talk to about this? I really do not want you to be a victim twice. While I would love to have your business, I\u2019d rather see you not trampled over by these companies that act like they are on your side while they deny, delay and defend.<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>Objection: This all sounds great, but I can\u2019t sue the at-fault person and I\u2019m not even the type of guy that would know how to get to the courthouse?<br \/>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\n<ol style=\"list-style-type: lower-roman;\">\n<li>First, unless you ask me to take any additional money from this guy we will only go after the policies in place.\u00a0 Second, as far as going to court, very few of these cases go to trial.\u00a0 In fact, if you did not want to go to court, and yours was &#8211; for some reason positioned to do so &#8211; I would get it resolved and settled without doing so.\u00a0 Ultimately, I work for YOU; I am here to protect you and make you happy.<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>Objection: But my best friend was driving\u2026 I can\u2019t go after him?<br \/>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\n<ol style=\"list-style-type: lower-roman;\">\n<li>We are going after insurance money not your friend. We don\u2019t want to send your bestie to the poor-house.\u00a0 That is why he carried insurance, which is to protect not just strangers but to protect the people he loves and cares about the most if something like this were to happen.<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>To read more about how to handle objections on a sales call, consider these sources:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinessdevelopmentcouncil\/2018\/06\/01\/13-useful-tips-on-how-to-handle-customer-objections-efficiently\/\">Useful Tips On How To Handle Customer Objections Efficiently<\/a><\/li>\n<li><a href=\"https:\/\/www.callcentrehelper.com\/6-strategies-for-overcoming-objections-on-the-telephone-93513.htm\">6 Strategies For Objection Handling And Overcoming Objections Over The Phone<\/a><\/li>\n<li><a href=\"https:\/\/www.amazon.com\/Toughest-Sales-Objections-Overcome-Them\/dp\/0071767371\">25 Toughest Sales Objections And How To Overcome Them<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>\u00a0<\/strong><\/li>\n<li>\n<h3><strong>Getting to Yes: How to Close the Deal<\/strong><\/h3>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-2322\" src=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/sales-scripts-personal-injury-attorney-1024x683.jpg\" alt=\"attorney-speaking-to-injury-client\" width=\"600\" height=\"400\" srcset=\"https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/sales-scripts-personal-injury-attorney-1024x683.jpg 1024w, https:\/\/onpointlegalleads.com\/wp-content\/uploads\/2019\/02\/sales-scripts-personal-injury-attorney-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>The A-B-C\u2019s of closing is translated as \u201calways be closing.\u201d \u00a0You must always ask for the sale.<\/p>\n<p>In other words, you must virtually always pursue the contingency agreement.\u00a0 Get them to agree then get them to sign it.<\/p>\n<p>The top way to close is to input the claimant\u2019s information within the e-sign agreement, email it to them, then review it over the phone while you have them on the line.<\/p>\n<p>The second-best method of closing a prospective claimant is to meet them a their home.\u00a0 Attorneys have told us they achieve 90%-98% closing rate this way.<\/p>\n<p>The third best method is to schedule a time for the prospective claimant to review and sign the agreement at your office.\u00a0 The downside is it is not uncommon for them to no-show.<\/p>\n<p>Now, how do you get to the close once your prospect is on the phone or in front of you?<\/p>\n<p>One common technique is getting three consecutive \u201cYes\u201d statements, or asking three leading questions.<\/p>\n<p>Here are some to consider:<\/p>\n<ul>\n<li>You want a quick and fair settlement, right?<\/li>\n<li>After the years of loyalty and money you\u2019ve given to your insurance company, you want fair and just compensation correct?<\/li>\n<li>When insurance companies don\u2019t pay timely, their messing with your money, money you\u2019ve given them in good faith to protect you, am I right?<\/li>\n<li>You recall what the Insurance Research Counsil mentioned about how claimants who\u2019ve hired an attorney often receive 2-3 times that from non-represented claimants, right?<\/li>\n<li>If you allow us to take your case, that we aim to represent you zealously, not have to deal with the insurance companies, and work to get you a timely and fair settlement, correct?<\/li>\n<\/ul>\n<p>Here are comes closing questions and statements:<\/p>\n<ul>\n<li>We\u2019d love to have you as a client and fight on your behalf. So, if you\u2019re still interested in getting the compensation you deserve, how about we go over the retainer agreement that spells out some of the specific steps that could get you there?<\/li>\n<li>Do you have a computer at home? Well, if you\u2019ve got a few minutes, I can quickly show you what it would take to move forward with us and get you progressing towards your settlement.\u00a0 What is your email address?<\/li>\n<li>How about I forward something for you to look at? What is your email address?<\/li>\n<li>We can help keep the value of your claim where it should be and prevent it from decreasing? Would you like to get started today?<\/li>\n<li>How do you feel about letting our firm \u2013 and me personally \u2013 taking the stress off your hands, dealing with the insurance companies and medical providers?<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>\n<h3>\u00a0<strong>Final Thoughts on Converting Personal Injury Leads<\/strong><\/h3>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">Always remember that when a prospective claimant gives you an objection, they are giving you an opportunity to close.<\/p>\n<p>There is a well-known phrase in the sales industry, which is \u201cbuyers are liars.\u201d To that point, when a claimant says they\u2019ve hired an attorney, they may not have signed the retainer agreement.<\/p>\n<p>When a prospect says they did not submit the form online or are not interested, often they just want to get you off the phone.\u00a0 Perhaps they believe they can handle the claim on their own.<\/p>\n<p>Nonetheless, this is an opportunity to sell your services.\u00a0 Simply tell them that if they ever were to get into an accident that they may call you at any time to answer any questions, all without any obligation.\u00a0 Provide them with any awards and accolades your firm has earned, and let them know that it\u2019s not the awards that count but the results from clients that have earned those accomplishments.<\/p>\n<p>When you leave a message on a voicemail, do not simply state that you are responding to their request to speak to an attorney about an auto accident injury.\u00a0 You NEED to give them a reason to return your call.<\/p>\n<p>Refer to the sales script ideas above and let them know you are available to answer any questions at no obligation, and that you are there to help in any way you can.<\/p>\n<p>Interested in more valuable insight on our exclusive legal lead generation services?<\/p>\n<p>You can find additional valuable strategies for <a href=\"https:\/\/onpointlegalleads.com\/personal-injury-leads\/\">generating and converting personal injury and auto accident case leads<\/a> within our blog.<\/p>\n<p>Please let us know how these have helped your law firm or business succeed!<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>We can help you convert more personal injury leads and even leads from other industries. Although this article is geared towards attorneys pursuing personal injury leads for sale, salesman of all professions could benefit from the tenants within. Significantly, this information originates from over thirty years of sales and marketing research, application, and experience.<\/p>\n","protected":false},"author":1,"featured_media":2316,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[],"class_list":["post-2312","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-personal-injury-leads"],"_links":{"self":[{"href":"https:\/\/onpointlegalleads.com\/wp-json\/wp\/v2\/posts\/2312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onpointlegalleads.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onpointlegalleads.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onpointlegalleads.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onpointlegalleads.com\/wp-json\/wp\/v2\/comments?post=2312"}],"version-history":[{"count":0,"href":"https:\/\/onpointlegalleads.com\/wp-json\/wp\/v2\/posts\/2312\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/onpointlegalleads.com\/wp-json\/wp\/v2\/media\/2316"}],"wp:attachment":[{"href":"https:\/\/onpointlegalleads.com\/wp-json\/wp\/v2\/media?parent=2312"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onpointlegalleads.com\/wp-json\/wp\/v2\/categories?post=2312"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onpointlegalleads.com\/wp-json\/wp\/v2\/tags?post=2312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}